Shipping policy
We take care in preparing each order so it arrives safely and ready to enjoy. The information below outlines how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1 to 2 business days (excluding weekends and holidays).
During busy periods or promotions, processing times may be slightly longer.
During warmer months, we may pause shipping on Thursdays and Fridays to prevent packages from sitting in transit over the weekend and being exposed to excessive heat. Orders placed later in the week will ship the following Monday.
Custom and Event Orders
Leveiza offers custom candle orders for special occasions such as birthdays, engagements, weddings, and other gatherings.
Because these orders are prepared specifically for your event, additional production time is required. Custom orders typically require 2 to 4 weeks of preparation, depending on quantity and design.
If an order includes both ready-to-ship items and custom items, the order will ship together once all items are ready.
If you are planning a special event, we recommend reaching out as early as possible so we can ensure everything is prepared in time.
For inquiries please contact orders@leveiza.com and include details about your event, preferred scent, quantity and timeline.
Shipping and Delivery
Shipping options are available at checkout based on your location and preferred delivery speed.
Estimated delivery times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
At this time, Leveiza ships within the United States only.
Warm Weather Shipping
Candles are sensitive to heat. During warmer months, packages may be exposed to higher temperatures while in transit.
While we take care in packing each order, slight softening may occasionally occur during shipping. This does not affect the quality or performance of the candle. If this happens, simply allow the candle to return to room temperature before use.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking updates may take up to 24 hours to appear after the carrier scans the package.
Shipping Delays
Delivery times are estimates provided by the shipping carrier.
Occasionally delays may occur due to weather conditions, high shipping volume, or other circumstances outside our control. If your package has not arrived within the expected timeframe, please contact orders@leveiza.com and we will gladly assist.
Damaged Packages
If your order arrives damaged, please contact returns@leveiza.com within 7 days of delivery and include photos of the product and the packaging.
For full details on replacements and returns, please see our Returns & Exchanges policy.
Lost Packages
If a package appears to be lost in transit, please contact orders@leveiza.com so we can assist in initiating a carrier investigation.
Delivered Packages
If a tracking number shows that a package has been delivered to the address provided, Leveiza is not responsible for lost or stolen packages.
If you believe your package was delivered incorrectly, we recommend checking with household members, neighbors, or your local carrier. You may also contact us at orders@leveiza.com, and we will do our best to help guide you through the carrier’s investigation process.
Incorrect Shipping Address
Please review your shipping address carefully before completing your order.
If an incorrect address is provided and the package has already shipped, we may not be able to redirect the order.
If the package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the order.
If the package cannot be recovered or is lost due to an incorrect address, Leveiza is not responsible for replacing the order.
Questions?
If you have questions about an order or shipment, please reach out.
Email orders@leveiza.com and we will gladly assist.